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enquiries@barclayjames.co.uk

Privacy Policy

We at BarclayJames are committed to providing our customers with the utmost in privacy and security. We abide by all industry guidelines and consistently monitor our systems, processes, management and operating methods in order to maintain the highest commercial standards. This is our promise to our site visitors and customers. We have created this Privacy Policy to clearly demonstrate our commitment to safeguarding your information and your privacy. BarclayJames adheres to policies that will help prevent unauthorised use of your personal information while maintaining the accuracy of the information provided. Furthermore, BarclayJames protects your information through the use of the latest security measures and operating procedures.

We firmly believe that you have certain rights and assurances, as follows:

  • To know in advance what information about you is being collected, stored and used for commercial purposes;
  • The ability to review that information in an understandable format;
  • The right to correct that personal information for any inaccuracies;
  • That information that is collected and stored will be safeguarded and not used for any purpose unless disclosed in advance and as permitted by law;
  • That sensitive information will only be accessed by authorised and legitimate users;
  • That sensitive information transmitted over unsecure networks will be encrypted or scrambled; and
  • The right to be treated fairly and consistent with, or above, industry practices and standards.

Knowledge and Consent

By using BarclayJames Limited’s website or by enrolling as a customer into one or more of BarclayJames Limited’s services using our secure online order form directly on our website or through one of our affiliated marketing partners and/or advertising agencies, you consent to the collection of this information and ultimate use of information as it is defined in this Privacy Policy. If you do not agree to any or all statements as outlined in this Privacy Policy, we ask that you either contact us for clarification or do not use our site and/or that you do not enroll online into our Program. You may elect to withdraw your consent at any time by contacting our support desk and/or Privacy Officer through your customer Control Panel. The Privacy Officer will also inform you of the implications of withdrawing consent. BarclayJames is committed to ensuring that we only require you to consent to the collection and disclosure of information to fulfil the specified and legitimate need for which the information is being provided by you.

Types of Information Collected

BarclayJames may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. This information is personal information that is used for billing and customer support services. This information is related to your personal contact information, including but not limited to your:

  • Name
  • E-mail address
  • Postal address
  • Telephone and facsimile numbers
  • URL
  • Credit card information
  • Other billing related information

Additional Verification

If we cannot verify your information upon enrolment or for fraud screening purposes we may ask for additional information to confirm the validity of the information you presented upon enrolment, and we may telephone or email you to request additional information to validate your customer profile.

Use of Information Collected

BarclayJames is operated by BarclayJames Limited. a company registered in England and Wales under company number 08611422, our registered office is 4 Chester Court, High Street, Knowle, West Midlands, B93 0LL.

BarclayJames uses the information provided by our customers via our customer enrolment forms or customer Control Panel. We use your credit card information to bill you for service related fees and for any additional products or services that you elect to purchase. Certain information (name, address and telephone and email information) may be shared with third parties for the purpose of enrolment. We may use your mailing address to send you promotional offers, newsletters or updates. Our primary means of communication will be through your email address, which we may use to notify you of any updates to the Program, pricing changes, or special offers and promotions from our partners. We also routinely send out customer newsletters, guides, and courses as a value-added service to our customers. You can elect at any time to opt out of receiving any or all of these email communications simply by clicking “unsubscribe” in your email or by unchecking the subscription opt-in boxes in the customer Control Panel (where applicable). BarclayJames may from time to time also use your personal information, with your permission (i.e. where you have not opted out) to promote and/or market additional goods, services, special offers, gift codes, discounts, incentives, freebies, promotional offers, etc. from us or our network of affiliates or business related partners. These could include but are not limited to certain retailers, healthcare providers, insurance agencies, credit card issuers, travel companies, entertainment, security experts, financial services firms and other related companies. This could be by means of direct marketing through email, postal mail, telephone or similar fashion. With your permission, we may also disclose your name and mailing address to these affiliates and/or third party business associates so that they can send you promotional materials directly.

Internal Uses

We collect, store and process your personal information on servers located in the United Kingdom and Canada and operated by BarclayJames Limited. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:

  • Provide the services and customer support you request;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • Customise, measure, and improve our services and the content and layout of our website;
  • Tell you about targeted marketing, service updates, and promotional offers based on the communication preferences you have defined
  • Compare information for accuracy, and verify it with third parties.

Maintenance of Information

The information provided to BarclayJames is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by BarclayJames. BarclayJames employs industry standard security measures to protect the confidentiality of the information. Although BarclayJames cannot guarantee that any loss, misuse or alteration of data will not occur, every effort is made to prevent such occurrences. Particularly sensitive information, such as payment details collected for commercial transactions, is encrypted prior to transmission by you to BarclayJames.

Your Responsibility

You are responsible for the security of your BarclayJames account number, username and passwords. Make sure you keep this information in a safe place and do not share it with others.

Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution not only when you are using a public computer (such as at a library or Internet café), but also when using your private computer at home.
Access to Your Personal Information

You may request that any inaccurate information be corrected or obsolete information be deleted. Written requests to access your information should be made to BarclayJames Privacy Officer, c/o BarclayJames Limited, 4 Chester Court, High Street, Knowle, West Midlands, B93 0LL. To ensure that all information is accurate and up-to-date, customers must inform us of any changes or inaccuracies of their personal customer information without delay.

Use of Cookies

BarclayJames is committed to continually improving the user experience for visitors and customers visiting our websites, including through the use of cookies.

A cookie is a small text file sent by a web server to be stored on a web browser, so that it can later be read back from that browser the next time a unique visitor returns to that web server. This is useful as it allows the browser to remember specific information about visitors, including their IP address, location of their last visit, the time spent on the websites, the site they last came from and visit next, and the web browser version and operating system that the visitor is using. This information, along with server log information, is used to analyse trends, audit traffic levels and give BarclayJames useful statistical information on all users so that we can improve the website experience for all visitors, now and in the future.

BarclayJames also uses cookies to keep track of customer login names and passwords. This allows customers to automatically log in when they visit their customer Control Panel, if desired. In this way, cookies can make customers’ return visits to BarclayJames websites more convenient. Please note that if your web browser is set to automatically reject all cookies, you will still be able to access BarclayJames websites, but you will not be able to save your customer login info for automatic login (unless, of course, you change your cookies settings).

Cookies set up by BarclayJames are only accessible by BarclayJames and not by any other website. The exception to this is when server log data is provided to law enforcement bodies as outlined in the Security Access section below.

Correcting or Updating Your Information

BarclayJames is committed to maintaining the accuracy of your personal information. Customers are requested to notify BarclayJames using any of the methods indicated in the “Contact Information” section of this Privacy Policy to request access to, or request a correction of, their personal information.

Use of Secure Socket Layer (SSL)

All personal information that you transmit to us via the Internet is sent using a Secure Socket Layer (SSL). This is a secure protocol that provides an enhanced layer of security when submitting information over the Internet. Essentially the SSL encrypts or scrambles the information when it is transmitted from your computer through the Internet to our servers. This is similar to a lock and key mechanism, where only servers that have the suitable key can descramble and/or unencrypt the information once received. This serves as an added layer of protection for your personal information, including payment details and credit card information, to help prevent it from being intercepted and read by an unauthorised party via the Internet or other transmission protocol. To ensure your information is being sent via a valid SSL, you can see one or all of the following characteristics in your web browser: (a) the address bar, where you will see the address beginning with https:// instead of http:// and where the “s” denotes “secure”; (b) a small key or padlock in the bottom right corner of your browser if you are using Microsoft, Mozilla or similar browsers, indicating that your transaction is secure. In addition, BarclayJames meets all of the stringent requirements of the security seal for all online transactions.

Information Storage

All data and personal information that we possess as it pertains to our customers is stored in electronic format on our secure servers at our data centre and, in some cases, in secure physical file format at a secure location. Your information will be retained for as long as you are enrolled as an active customer in the program and for a period of no longer than 3 years after you cancel with us, after which your information will be deleted from our databases.

Security & Access Compliance

BarclayJames takes the security of personal information seriously and we make all commercially reasonable efforts to protect the personal information against loss and unauthorised access. We have adopted procedures to secure storage of personal information and are committed to working with our customers to protect the security of personal information during any transfer to us or from us. We have also instituted a number of safeguards to identify and prevent the fraudulent use of personal credit information. We use firewall technology to protect intrusion from intruders and we have various access processes in place, including password protection and cryptography, to secure against loss and unauthorised access. Furthermore, we utilise industry-leading antivirus software solutions and have taken measures for the physical security protection of our facilities.

In order to ensure security and protection of all information, all employees are aware of our security policy and practices and our physical offices are protected with multiple layers of security and limited access privileges. All visitors to our facility must sign in at reception and be escorted by one of our staff members at all times while on the premises. We have additional layers of security and access that are proprietary in nature and cannot be shared in this policy due to the sensitivity of the security in place. Rest assured that there are added layers of security even beyond what is described here and which are in place to protect the sensitive information that may be obtained from our customers. Our websites’ security is constantly reviewed and improved and access to the information is limited to authorised personnel. Any loss, misuse, or alteration of personal information by our employees, contractors or other parties is strictly prohibited and, when required, we will follow up by appropriate action and termination of the offending employee. Furthermore, all of our employees, contractors or similar type of relationships are bound by confidentiality and/or non-disclosure agreements.

All customer information is stored in secure databases and all personnel, including but not limited to employees, agents, contractors and third party service providers we may work with to assist us in providing services to you, are strictly prohibited from using customers’ personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed by us and to comply with the general privacy principles described in this Privacy Policy.

BarclayJames may be required to disclose your personal information when specifically ordered and authorised by regulatory authorities including the law, search warrant, subpoena, court order or similar.

Links to Third Party Sites

The BarclayJames websites may offer links to other third party websites. You should be aware that operators of these third-party websites may also collect your personal information (including information generated through the use of cookies or other technology). BarclayJames is not responsible for any third-party website and the use and protection of your personal information as it pertains to their privacy practices.

Update to this Policy

BarclayJames reserves the right to modify this Policy statement at any time, without prior notice, by updating this page on our websites.

Contact Information

In the event that you have any questions about this Privacy Policy or if you have reason to believe that we have not followed this Privacy Policy, you may contact our Privacy Officer via mail at: BarclayJames Privacy Officer, c/o BarclayJames Limited, 4 Chester Court, High Street, Knowle, West Midlands, B93 0LL. You may also contact us at any of the email addresses listed on our websites.

Copyright © 2012-2015 BarclayJames Limited

Last Updated: November 2014